1. Process
2. Service Portfolio
Evaluate the physician billing services offered by different vendors and ensure that they demonstrate the knowledge as well as the confidence to take up additional tasks. Interview the actual team and validate the knowledge of the team members.
3. References
Get a list of existing customers and interview one or two to get honest feedback on their working relation and performance. Check for signs of frustration, despair, happiness and contentment. Verify if the customers would renew their contract with the medical billing company.
4. People
It would be great to strike a chord with at least one person at the top management team of the billing company. Verify the top team’s credentials and experience and develop the confidence that they will deliver to your expectations.
5. Intangibles
Outsourcing medical billing operations is a practical and almost essential exercise for many small and medium doctor offices. The success of such an exercise will depend on both parties vetting each other and doing a thorough evaluation as mentioned above. A financially rewarding and mentally relieving experience awaits those doctors that find the right partner.
For all your medical billing and coding needs, contact Stephen at a1bs.com (stephen@a1bs.com).
Labels: Medical Billing Outsourcing